1. Purpose
The purpose of VL PROD’s Eshop, thereafter named Eshop, is to provide a platform dedicated to online shopping of products created by and/or for VL PROD.

2. Acceptance of terms
Acceptance of general conditions of sales is tacitly done when validating the order. By proceeding to payment, the user indicates that he fully accepts the general conditions presented.

3. Sales conclusion
The sale is done between both parties, and the property of the item(s) purchased is transferred to the buyer as soon as the payment is done, regardless of the delivery date.

4. Disclosure requirements
VL PROD fulfills its duty of information and advice before a sale, as written in the L221-5 French Customer Code article and the articles which it refers to.
Essential characteristics of the products are mentioned in the detailed description which is displayed along the article’s pictures.

5. Client account
Registration is not required to access the website, however, registration is required from the purchaser to place in order.
The following informations are mandatory to register: title, first name, family name, email address, password, phone number and delivery address.

6. Prices and payment methods
The prices shown are indicated in euros, include all taxes in France and the European Union, including the VAT applicable on the day on which the order is placed. Any change in the VAT rate may be reflected in the products’ prices.
For products sent to countries outside of the European Union, the tax-excluded price will be automatically calculated on the invoice.
Custom duties, local taxes, import duties or taxes of State may apply.
These taxes and sums are not under VL PROD’s responsibility.
They are under the purchaser’s responsibility both in terms of declaration and payment to his country’s authorities.
VL PROD allows itself to alter its prices at any time, although it is hereby understood that products are sold at the effective price displayed on the website at the time of the order.
Shown prices include the order processing cost but not the shipping cost.
The payment date are conserved nor by VL PROD nor by the organization in charge of the financial transaction. The payment is effective immediately.
Payments are made through the secured platform Sogenactif, PayPal or Stripe (Apple Pay) using the SSL (Secure Socket Layer) protocole, which encodes and encrypts the transmitted data so that no third party can acquire it during its internet transmission.
Upon request of the purchaser, an invoice showing the VAT (if applicable) will be made available to him.

7. Countries of delivery, shipping cost and delivery time
If the order is to be delivered outside Metropolitan France, the purchaser is the importer of the concerned good(s).
The standard shipping to Metropolitan France is free for any order above 100€.
Products are dispatched with a delivery note, to the address indicated by the Client when placing their order. Deliveries cannot be made to hotels or PO boxes. Delivery times indicated on the website are Chronopost and Colissimo’s average processing and delivery times as set out on the order page.
In order for these times are to be adhered to, it is the Client’s responsibility to ensure that they have given precise and full information regarding the delivery address (such as, for example, street number, building, access codes, names and/or numbers on the intercom).
VL PROD makes all required efforts to ship orders within 30 days. If this deadline is exceeded by more than 7 days, the purchaser can ask for the order to be cancelled by sending a registered letter – or an other durable mean of communication – with an acknowledgment of receipt to the following address: VL Prod – 32 Boulevard de Ménilmontant – 75020 Paris.

The buyer can immediately ask for the purchase to be cancelled if VL PROD is not fulfilling its obligation to ship the product at the established date, and if this date is an essential part of the purchase in the eyes of the buyer.
VL PROD will refund the sums received, shipping cost included on the basis of the standard Colissimo shipping cost.

8. Unavailability of order
In exceptional circumstances, if the item ordered is not available, the customer can ask for an exchange or can ask to be fully refunded within 30 days of all the sums paid.

9. Pre-ordered products
On certain occasions, the Seller will give the Client the ability to pre-order one or several items which are not currently available on veroniqueleroy.com because they are part of an upcoming collection. These products will be labelled as being available to pre-order.
VL PROD will communicate for each item an estimate delivery date and will send a confirmation email as soon as the item is shipped.
If the order contains available items along pre-ordered items, they will be shipped at different dates and the Client will only have to pay for shipping once. If the order contains pre-ordered items which have different delivery dates, the items will be shipped at once on the day of the latest delivery date.
Except if stated otherwise in the sub-section 9, the present Terms apply to pre-ordered items.

10.  VL PROD’s right to turn down orders or to cancel them
We grant ourselves the right to cancel any purchase (an order which we have already accepted) in the following situations, without being held accountable for any compensation:
– the product is not available / in stock (any payment will be refunded within 30 days);
– the banking information are incorrect or uncheckable;
– the order has been detected by our security system as being usual or likely to be a fraud;
• we haven’t been able to deliver the order to the given address.

11. Quality of articles
The quantity and quality of the delivered goods are those specified when the order is placed.
VL PROD grants itself the right to change the article to be delivered if the conditions described in the second paragraph of the R132 article of the French Consumer Code are met. The conditions are the following: the change must be linked to technical change and can not cause any price increase or change of the product quality. It is understood that the customer is free to state the product characteristics that are crucial to him and must be met to carry out the sale.
Articles sold by VL PROD are guaranteed to be new according to the applicable law, and were, under no circumstances, previously used.

12. Non-compliance of the order / Damaged item
It is stated in the L221-15 Article of the French Consumer Code that VL PROD, as a professional, is strictly liable to the consumer for the proper execution of the obligations under the contracted sales agreement. VL PROD may exonerate itself from its responsibility by showing the proof that the mis-execution of the contract is due to the buyer, or by the unpredictable action of a subcontractor, or a case of force majeure.
In case of any problem concerning the delivery, if the products are faulty or nonconforming (eg: wrong color), the customer must inform VL PROD as soon as possible at the following email address: eshop@veroniqueleroy.com
VL PROD is held responsible for non-compliance of the ordered good according to the conditions of the L.217-4 article and the ones after that from the French Consumer Code, and of hidden defects of the sold good under the conditions of the 1641 article and the ones after that of the French Civil Code.
– Based on the legal warranty of conformity, the consumer can act within 2 years after receiving the good and can choose between a repair or replacement of the good, under cost conditions specified by the L217-9 article of the French Consumer Code.
– The consumer does not have to bring forward any evidence of the non-complice during the first 24 months after the good’s delivery.
– The légal compliance warranty applies independently from any commercial warranty.
• The consumer can choose to act according the hidden defects warranty of sold goods as specified in the 1641 article of the French Civil Code, and in this case he can choose to cancel the purchase or obtain a discount according the 1644 article of the French Civil Code.

13. Canceling an order
According to the L 121-20 French Consumer Code, as changed by the 2001-741 decree from August 23rd 2011, and the 2014-344 law from March 17th 2014, a customer can cancel any item delivered within 14 days after delivery.
This right can be exercised through the contact form located in the Orders section of your personal account, or by sending a registered mail with acknowledgment of receipt formalizing the 14 days delay to VL PROD at the following address: VL PROD – 32 Boulevard de Ménilmontant – 75020 Paris.
The return is under the responsibility of the customer, whom must handle the practical details and pay for the shipping cost.
The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.
Customized products, which are made-to-order, can not be returned or exchanged.
It is only after checking that these conditions have been met, that VL PROD will refund the sums paid for the cancelled items, within 14 days, including the shipping cost and on the basis of the standard Colissimo shipping cost.
Otherwise, no refund will be granted, the customer will remain the owner of the cancelled items which may be sent back to him at his own expense.

14. Exchanges
Exchanges are accepted within 14 days following the reception of your order.
The return is under the responsibility of the customer, whom must handle the practical details and pay for the shipping cost.

The product(s) exchanged will however be shipped at the cost of VL PROD.
The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.
Customized products, which are made-to-order, can not be returned or exchanged.
It is only after checking that these conditions have been met, that VL PROD will exchange the products.
Otherwise, no exchange or refund will be granted, the customer will remain the owner of the cancelled items which may be sent back to him at his own expense.

The exchange is granted upon respect of these conditions as well as upon availability of the desired product(s). If the product(s) could not be provided in exchange, a subtitute item can be suggested or a refund will be offered according to the conditions of the 13bis article.
Here is how to proceed to return items:
1. Find your invoice or order number
2. With one of these number, contact our customer service at eshop@veroniqueleroy.com and detail the product(s) concerned as well as the product(s) desired in exchange.
3. Products must be in their original condition: pack them.
4. Send your package, if possible with a carrier that has a loss and/or damage warranty such as Colissimo or Chronopost. We do not accept COD (Collect On Delivery) deliveries
Returned items must be sent to the following address:
VL PROD
SERVICE RETOURS
32 Boulevard de Ménilmontant
75020 Paris
France
For any other request, please contact us: eshop@veroniqueleroy.com

14bis. Returns
Returns are accepted within 14 days following the reception of your order.
The return is under the responsibility of the customer, whom must handle the practical details and pay for the shipping cost.
The products must imperatively not have been worn nor washed, they must have been put back in their original package with their original label, to which is added a package covering each product in its entirety. They must not display any signs of use and must be returned along with their accessories.
Customized products, which are made-to-order, can not be returned or exchanged.
It is only after checking that these conditions have been met, that VL PROD will refund the sums paid for the cancelled items, within 14 days, including the shipping cost and on the basis of the standard Colissimo shipping cost.
Otherwise, no refund will be granted, the customer will remain the owner of the cancelled items which may be sent back to him at his own expense.
Here is how to proceed to return items:
1. Find your invoice or order number
2. With one of these number, contact our customer service at eshop@veroniqueleroy.com
3. Products must be in their original condition: pack them.
4. Send your package, if possible with a carrier that has a loss and/or damage warranty such as Colissimo or Chronopost. We do not accept COD (Collect On Delivery) deliveries
Returned items must be sent to the following address:
VL PROD
SERVICE RETOURS
32 Boulevard de Ménilmontant
75020 Paris
France
5. Refund for returns will be made using the same payment method used for the order payment.
Refund will be done within 14 days following the items return.
For any other request, please contact us: eshop@veroniqueleroy.com

Article 15 : Confidentiality
To keep track of your preferences and the product you put in your cart, we use cookies. They are small text files stored on your hard drive by your web browser. These files can be erased between two orders.
In accordance with the French 2004-801 law from 6th August 2004, « the law on the protection of individuals regarding personal datas processing » which modifies the 78-17 law from 6th January 1978 concerning computer processing, files and freedoms (the French equivalent of the Data Protection Act), you have the right to access, amend, rectify and delete any personal data about you which we hold. To do so, you must ask for it:
By email: eshop@veroniqueleroy.com
By mail: VL Prod – 32 Boulevard de Ménilmontant – 75020 ParisAny information regardless of its form – document, data, graphic, question, suggestion, concept, remark or other – which you may send us using the website, may when necessary be disclosed to certain departments of the company which will be able to answer it the most appropriately.
If you do not grant us your consent to transfer these informations to the concerned departments, you must ask for it at: eshop@veroniqueleroy.com
You may go back on your decision at any time by sending an email at the same address.

Article 16 : Intellectual property
Every text, commentary, book, illustration and picture, be it visual or audible, reproduced on VL PROD’s website is protected under the copyright law, trademark law, the patent law, and image rights for the entire world. They are the sole property of VL PROD.
For this reason and according to clauses from the Intellectual Property French Code, only the use for a private usage, provided that different or more restrictive clauses don’t apply, is authorized. Any other use can be considered to be counterfeit and is punished under the Intellectual Property French Code.

Article 17 : Dispute
If a reclamation has not been answered by our customer service, and according to the L612-1 article of the French Consumer Code, the customer can freely use the mediation service which is relevant for this company: CM2C, by electronic means on the following address: https://cm2c.net or by mail: CM2C – 14 rue Saint Jean – 75017 Paris – France. The mediation service can be reached about any dispute which has not been solved.

Any disputes that may arise from the execution and interpretation of the present terms and conditions shall be brought forward – if no out-of-court agreement is reached – to the relevant court chosen by the client.

Article 18 : Miscellaneous
The terms and conditions are effective starting April 21th 2021.
VL PROD grants itself the right to change certain elements of these terms & conditions throughout the year.
If differences arise between the English and the French terms, only the French terms will be considered binding.